Custom Software Development

How did the A3Logics team develop feature-full software to enhance
their data management and decision-making through Big Data Analytics?

Case Study Overview

Overview

The client was looking for tech assistance in terms of getting data in the native language that can help them diversify their global presence as per the audience’s needs. They were unable to gather huge data in good volumes that can help strategize and build engagement.

They sought our help in developing software for real-time global audience data analytics to optimize their marketing strategies effectively.

They requested advanced big data analytics software with enhanced processing algorithms for smart, data-driven results and efficient data management to support better decision-making.

Approach

Our Approach

The client connected with the A3Logics development team to get rid of all the challenges they were facing in terms of data analysis and management like:

Our swift approach assisted the clients in terms of getting appropriate data from all corners and serving the clients in the most efficient manner.

Localized Global Analytics

Availing data and analytics in the native language with a globally diversified presence

Worldwide Media Data Collection

Collecting huge volumes of data from different electronic media, including social media, across the globe

Real-Time Analytics from Terabytes of Data

Getting terabytes of data for generating near real-time analytics for the end client

Global Information Gathering

Acknowledging and gathering the latest information from across the globe

Developing KPO Capabilities

Building Knowledge process outsourcing capability

Handling 25,000 Support Tickets Monthly

Processing 25,000 support tickets every month

Heimler as a Thought Leader

Enhancing Data Processing for Smart, Data-Driven Decision Making

Accordingly, we created and enhanced data processing algorithms to yield data-driven and smart results with the help of big data analytics while maintaining the upfront nature of the functioning for the client. The client was looking for feature-full software that does multiple processes to enhance their data management, which can help them make better decisions.

Our Solutions

Global Data Analytics and 24/7 Support Solutions

1

A suite of 5 products leveraging web crawling, indexing, and Big Data Analytics to support a global clientele, driven by NLP and Big Data expertise.

2

Created a KPO unit to deliver 24/7 support for 25,000+ clients worldwide, enhancing operational efficiency and scalability

3

Implemented a high-performance crawler and distributed platform with Hadoop for processing terabytes of data. Integrated Boolean search via Lucene and Solr, with a Spring-based middle tier using Hibernate-Shards for horizontal partitioning and optimized performance.

4

Empower Leadership

Helped the client segment their audience based on behavioral patterns, enabling targeted strategic initiatives and improving both data management and customer retention

Stats

Stats That Defines Our Results

91%

Stated that it boosted Data Management capabilities

89%

Believed that the churn rate got down because of it.

94%

Claimed that it helped in boosting client acknowledgments and referrals.

86%

Specified that it completely removed all the hurdles that were bringing down client retention.

Project Highlights: Advanced Data Solutions, Support, and UI Innovation

Some of the highlights of the project were:

Real-Time Data is Non-Negotiable

Big Data & NLP Integration

Built a robust Big Data practice with integrated Natural Language Processing (NLP) to support data-driven decision-making and enhanced analytics.

Scalability Equals Sustainability

24/7 Support & Scalability

Operated a 24×7 support team, efficiently managing over 25,000 tickets per month, ensuring seamless service delivery

Build Relationships, Not Transactions

Multilingual Search & Transaction Handling

Developed a product with multilingual search capabilities, leveraging Spring AOP for transaction management, JMS-Queues for asynchronous processing, and Hibernate for efficient data operations.

Empower Your People

Interactive UI & Quality Assurance

Created a dynamic, lightweight UI using jQuery-JSON, with a dashboard presenting key analytics. Incorporated an IG (Continuous Process Improvement Group) for quality control and audits

Heimler as a Thought Leader

Technologies & Tools Used

CSS, JAVA, PHP, SCRUM, STRIPE, Software as a service (SaaS)

Conclusion

This shows how A3Logics assisted the client with reliable software development solutions, showcasing the expertise that helped them manage their data to perfection. Our client was suffering from various complexities that pushed them behind in the competition. But, the experienced unit of A3Logics came up with an excellent solution yet again to resolve all their challenges and helped them serve their clients well.

A3Logics has gained a reputation for delivering quality custom software development services by delivering time-critical solutions and continuously evolving through innovative delivery methods. We have a dedicated team of high-quality professionals who constantly work with diverse industrial players in varied sectors like biometrics, education, banking, media monitoring, retail, shipping, logistics, etc. With the client’s support and our diligence, we were able to deliver the best results.

Blog Post

The Innovation Chronicles

Kelly C Powell

Kelly C Powell

Marketing Head & Engagement Manager

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